INTERNATIONAL SHIPPING & CUSTOMS
International Shipping - Customer acknowledges that most orders placed on monkeyfar.com originate from USA, and may experience longer than usual transit times. Customer further acknowledges that ordering from monkeyfar.com may result in customs fees and customer agrees to accept the package(s) containing their order and remit to their local customs authorities all fees, penalties, etc. that may occur as a result by customer's election to order products listed for sale on monkeyfar.com.
Customs - Customer agrees that it is unreasonable for monkeyfar.com to know important and customs policies for countries other than USA, and customer represents by placing an order on monkeyfar.com that customer understands their country's policies on receiving goods from USA, and is prepared to complete the import process, including accepting the package and paying any applicable customs fees associated with customer's order. Customer also acknowledges that monkeyfar.com will not create fraudulent import papers on behalf of customer to assist customer in avoiding any import fees they may be responsible for.
FULFILLMENT TIMES
Upon completed checkout, orders are automatically submitted for Fulfillment in real time.
In most cases once orders are submitted to our fulfillment partners they cannot be cancelled or modified.
TRANSIT TIMES
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most USA orders are delivered within 4-10 business days. Most orders shipped outside the USA are delivered within 6 to 14 business days. In some rare circumstances orders may take longer to arrive.
Many items ship same day or by the following business day. As we source and offer unique products from all over the world, processing time for some items can be from 1 to 5 business days. Processing times can vary by product, as we utilize multiple fulfillment partners (in the USA and Europe) to ship to you on our behalf, and set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.
TRACKING
Virtually all orders are shipped with tracking included. Exceptions may include that your delivery location does not support end-to-end tracking through our available carrier options.
Orders that originate from our USA Fulfillment Partners have tracking that becomes available within 24 hours of shipment.
Orders that originate from Fulfillment Partners outside the USA have tracking numbers that may take a few Business Days to become trackable.
This does not mean the item is not in transit.
It means the local postal service from the country of origin has not updated global tracking records yet.
Once your order tracking activates, you will see all earlier records, and new records will update daily.
GUARANTEED DELIVERY OPTION
Our Tracking Confirmed Delivery or we Ship a Free Replacement Shipping Option guarantees your shipment will be delivered, with confirmed delivery by tracking, or we will ship a replacement at no additional cost to you. This is not automated, and requires you to contact us.
The process to claim your free replacement is simple:
- Track Your Order through the tracking number sent to you via email when your order shipped, or by using your email address and order number;
- If during the shipment process, the package is not confirmed delivered -and- the most recent scan on your tracking number is more than 20 days old;
- Contact us: contact@monkeyfar.com
- We will process a replacement shipment of the same item(s) at no additional cost to you;
- If you end up receiving the original shipment and the replacement package, you may keep them both.